You will be able to customize the designs of the Meucci Carbon Pro. You will also get the option of changing the length, changing the tip or the millimeter. They are not returnable but you will be able to return them if you find a manufacturing defect in them. https://www.4shared.com/office/fCdMDzf4iq/All_about_Pool_Cues_A_Buying_G.html