" Skilled tutors established the tone of dialogue by asking reflective thoughts: "Are there any conditions you don't comprehend?" "How come you believe this is likely to be going on?" They impose rigor by asking screening questions: "Are you positive about that?" "Is that something which might be value examining?" http://hbrcaseanalysis18417.ezblogz.com/27740052/case-study-analysis-no-further-a-mystery