In ecommerce, chat only works when it supports the full customer flow: product discovery, purchase help, and post-order support. A strong ecommerce ai chatbot does not stop at FAQs. It connects with the store’s catalog, policies, and order system, so answers stay accurate. https://graph.org/Enterprise-AI-chatbot-software-That-Fixes-Support-Search-and-Sales-in-Ecommerce-02-11